I totally agree with your statement and all the guys I have dealt with are great! They have always been able to get my product in a reasonable time at a great price. But, have you ever tried to get up there in rush hour traffic before they close from the SW suburbs because you "have" to get that change or upgrade done TONIGHT?!? I have done it more than once because it is actually worth it to me but the stress of an added hour and a half drive is a bit much some days.